SnippetCenter is the Portal to your Knowledge. The information manager archives text and PDF documents, files, code snippets, internet addresses, comments and notes in a custom tree structure. Search your knowledge base with full text search. Control SnippetCenter intuitively and without learning expense. The Plus for programmers and web designers: Code snippets with colored syntax highlighting for more than 30 programming languages!

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knowledge base that contains all customer information concerning hotline contracts, support issues and the hardware and software used. Multitasking support The system is multitasking compliant in every respect. Integral Absence Manager The Absence Manager controls the availability of all Call Centre staff. Uniform GUI for Administrators and Users rapidHELP administrators use the same GUI as the users. Internet Capability The Internet connection option

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knowledge documents can be stored in a central Knowledge Base and shared by authorized users. Quality of the knowledge base can be increased step by step using different options to structure and qualify knowledge documents with more relevant meta information. powerKNOW supports the Debriefing interview technique to collect valuable and critical knowledge from experts. -My Structure for Knowledge Documents -Acquisition, entry and update of Knowledge

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knowledge base, submit a request or check the status of their open requests. Customer Case Tracking A robust and easy-to-use help desk that helps organizations automate their customer support processes to deliver consistent, reliable and superior service to their customers. Knowledge Base Empower your Support Reps with easy access to answers with a web-based searchable knowledgebase and enable faster problem resolution. SLA Management Improve customer

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Center is a online customer support application. LIVECHAT Contact Center enables fast and intuitive contact between customer, who visits company web site, and its employee. It also allows receiving information about customers activities what ensures invaluable knowledge source in the process of sale and marketing activities. It creates absolutely new communication channel combined with classic call center. LIVECHAT Contact Center allows multiple

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Knowledge Base is an innovative Knowledge Management software allowing an easy and effective management of all types of knowledge bases. With its intuitive user interface, it is easy to create, capture, and store in one location all types of documents and files and have fast retrieval when required. To improve knowledge sharing, it provides an easy access to an organization`s knowledgebase either on LAN, VPN, WAN or over Internet and yet it does

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